Macnaughton & Ward Financial is committed to providing superior products and services for our customers.
The following steps will ensure you receive a timely, fair and professional response.
Most issues can be resolved by talking with your Service Representative. Contact us and talk to us about your concern. We will do our best to resolve it satisfactorily.
If a resolution is not reached with the assistance of your Service Representative, ask to be directed to the appropriate Manager.
If we still have not reached a resolution, please contact Customer Service by email:
Written complaints should contain the following:
The complaint must contain probable cause to believe that any law, regulation or rule may have been violated. We will try to resolve your complaint quickly and fairly.
If your concern or complaint cannot be resolved to your satisfaction, the next step is to seek assistance from an external agency: